Service Delivery

SERVICE DELIVERY

72-Hour Clinic Makeover

The NURHI 2 72-hour clinic makeover concept was one of NURHI’s novel approaches to improving the quality of family planning services. Healthy working conditions boost morale and improve quality of care. Clients are more likely to take up a family planning method where they feel comfortable. The 72-hour clinic makeover involved repairing and upgrading the infrastructure of family planning clinics in facilities where NURHI 2 had already trained service providers and provided job aids and essential equipment.


NURHI 2 conducted the assessment, planning and implementation of 72-hour clinic makeovers in collaboration with the state health regulatory agencies, facility management, Ward Development Committee and community members to ensure involvement and commitment during the makeover process.

The makeover process began after close of business on a Friday. Community members and NURHI staff made repairs and renovations and installed equipment over the weekend. On Monday morning, the clinic reopened in a renewed state, ready to provide optimal family planning services.


Before Renovation

After Renovation


Before Renovation

After Renovation

Service providers were able to render services in a comfortable and private environment, thereby improving the clients’ experience and satisfaction. The 72-Hour Clinic Makeover: How-to Guide provides detailed information on the process.

Senior government functionaries and community leaders in Kaduna, Lagos and Oyo States commissioned the facilities. NURHI 2 prepared compendiums of 72-hour makeovers in Kaduna, Lagos and Oyo States.


NURHI Phase 1 (2009 – 2015)

Phase 1 of NURHI was implemented in six cities (Federal Capital Territory, Ibadan, Ilorin, Kaduna, Benin and Zaria). According to the 2013 Nigeria Demographic and Health Survey, it contributed to significant increases in contraceptive prevalence in these cities.

NURHI Phase 1 (2009 – 2015)

Phase 1 of NURHI was implemented in six cities (Federal Capital Territory, Ibadan, Ilorin, Kaduna, Benin and Zaria).According to the 2013 Nigeria Demographic and Health Survey, it contributed to significant increases in contraceptive prevalence in these cities.